Important! Do not reinstall the game until you are asked to do so by our support service, there is a risk of losing progress in this case.
If you are encountering the problems with the game's performance please follow these steps:
- close all the applications working on the background;
- restart your device;
- check the game's minimum system requirements.
If your device meets them, please provide us with the following information:
- detailed description of the problems you've encountered;
- a screenshot of the issue if possible;
- the model of your device;
- the version of the game;
- your user ID (you can find your ID in the games' settings menu).