What should I do if I lost an item?

If you appear to have lost an item or multiple items purchased earlier, be sure to submit a request and to provide us with the following information:
- how many items did you lose exactly?
- was there any kind of an error message or any other problem in the game before or after the items disappeared?
If you don't submit a request from within the game please add the following information (otherwise we receive it automatically):
- the model of your device;
- the version of the game.