What should I do if I lost an item?

If you appear to have lost an item or multiple items in the game, make sure to double check your "Arsenal". If the item is still lost, then submit a request and provide us with the following information:
- was there any kind of an error message or any other problem in the game before or after the items disappeared?
- if you've lost coins or chips, please specify the exact number of lost currency;
- did you lose coins/chips due to match disconnect, or did you lose coins from your inventory?
If you don't submit a request from within the game please add the following information (otherwise we receive it automatically):
- the model of your device;
- OS version;
- user ID (to find it, go to the Settings menu in the game and look for the digits at the very bottom of the page, after the game version).