What can I do if I didn't receive a purchase?

Please try to reload your device and open the game once again; make sure you have a good Internet connection. Sometimes the items you buy can be added to the Storage with a delay.

If the items don't appear please submit a request and provide us with the following information:
- the transaction id of the purchase;
- the list of items you didn't receive;
- was there any kind or error message or any other problem in the game when you made the purchase?

If you don't submit a request from within the game please add the following information (otherwise we receive it automatically):
- the model of your device;
- the version of the game;
- your Invitation Code. To find your Invitation Code tap the handshake icon in the bottom right corner of the game screen and look for two words starting with VENI.